Contact

Last updated: October 28, 2026

Company Information

vornelumi is operated by Shenzhen Xing'an Fanrui Technology Co., Ltd.

Website: vornelumi.com
Company address: Unit 1505, Building E, Phase II, Xinghe WORLD, Minle Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
Responsible person: Sai Jianpin
Email: service@vornelumi.com
Phone: +86 13579842596

Contact vornelumi

For questions about products, orders, delivery, returns, or privacy, email service@vornelumi.com or call +86 13579842596. Please include your order number where relevant. Do not send full payment-card details by email.

Customer Service

Our currently published customer service hours are Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. We aim to respond within 24 business hours. These are service availability hours; our company address is in Shenzhen, China.

Returns

Contact us before returning an item. Our company address is not a return warehouse. We will provide the designated return address and instructions for your order. See our Return & Refund Policy for the 180-day return window, eligibility, return shipping costs, and refund process.