Shipping Policy

Last updated: October 28, 2026

Company Information

vornelumi is operated by Shenzhen Xing'an Fanrui Technology Co., Ltd.

Website: vornelumi.com
Company address: Unit 1505, Building E, Phase II, Xinghe WORLD, Minle Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
Responsible person: Sai Jianpin
Email: service@vornelumi.com
Phone: +86 13579842596

1. General Information All orders placed on vornelumi.com are subject to product availability. We strive to maintain accurate inventory counts on our website, but from time to time, there may be an inventory discrepancy. If a storage or organization product is out of stock after you place your order, we will notify you immediately and refund the unavailable item using your original method of payment.

2. Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification email containing your tracking information once your order has shipped.

3. Shipping Destinations Currently, to ensure the safe and efficient transport of our home organization products, vornelumi primarily ships to addresses within the United States. Available destinations are those supported at checkout. Please contact us before ordering for a destination outside the United States.

4. Shipping Rates and Delivery Estimates (United States) Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping tiers based on your order amount (in USD):

  • Standard Shipping (Estimated delivery in 7-12 business days)

    • Orders between $1.00 - $38.99: $2.99

    • Orders between $39.00 - $48.99: Free Shipping

  • Express Shipping (Estimated delivery in 4-7 business days)

    • Orders between $0.00 - $48.99: $5.99

    • Orders $49.00 and above: Free Express Shipping

(Note: Delivery delays can occasionally occur due to extreme weather, carrier issues, or peak holiday seasons. We appreciate your patience.)

5. Order Tracking Once your order ships, you will receive a shipping confirmation email that contains a tracking number. You can use this number to track your package's journey. Please allow up to 48 hours for the tracking portal to update.

6. Damaged or Lost Packages We take great care in packaging our storage organizers (especially acrylic bins, plastic containers, and shelving units) to ensure they arrive safely. However, if your order arrives damaged (e.g., cracked plastic, bent frames) or gets lost in transit, please save all packaging materials and contact our customer service immediately at service@vornelumi.com so we can file a claim with the carrier and send you a replacement.

7. Returns & Refunds Integration As part of our commitment to your satisfaction and confidence in our products, all shipped orders are eligible for our comprehensive 180-day return policy, calculated from the date of delivery. For detailed instructions on how to return an item safely, please review our full Return & Refund Policy.

8. Contact Us If you have any questions or concerns regarding our shipping practices, please refer to the contact details provided in the Corporate Information Overview at the top of this page.

Shipment Delays and Cancellation

If we cannot ship within the promised processing period, we will notify you, explain the revised estimate where available, and offer the choice to agree to a delay or cancel the unshipped order for a prompt refund, as required by applicable law. Delivery estimates are transit times after dispatch, additional to the 1-3 business day processing time. Contact us if tracking stalls or a parcel does not arrive; a carrier claim does not replace your rights against us.

The rates above are the store's currently published shipping terms, in USD. Available services and the final charges must be shown before payment. Please contact us if the checkout quotation differs before completing your order.