FAQ

Last updated: October 28, 2026

Company Information

vornelumi is operated by Shenzhen Xing'an Fanrui Technology Co., Ltd.

Website: vornelumi.com
Company address: Unit 1505, Building E, Phase II, Xinghe WORLD, Minle Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
Responsible person: Sai Jianpin
Email: service@vornelumi.com
Phone: +86 13579842596

Welcome to the vornelumi FAQ page. We have compiled a list of the most frequently asked questions to help you understand our home organization products, shipping, and return policies.

🛒 Orders & Payment

Q1: What currency are your prices in? A: All prices displayed on our store are in US Dollars (USD / $).

Q2: Can I change or cancel my order after placing it? A: We process our orders very quickly (within 1-3 business days) to ensure fast delivery. If you need to update your shipping address or cancel your order, please contact us at service@vornelumi.com as soon as possible. Once the order has been packed and handed over to the carrier, we are unable to modify or cancel it, but you can always return it under our 180-day return policy (provided it remains unused and unassembled).

🚚 Shipping & Delivery

Q3: How long will it take to receive my order? A: Delivery time consists of two parts:

  • Processing Time: 1 to 3 business days (excluding weekends and holidays).

  • Shipping Time (United States):

    • Standard Shipping: Estimated 7-12 business days.

    • Express Shipping: Estimated 4-7 business days.

Q4: How much does shipping cost? A: We offer tiered shipping rates for our US customers:

  • Standard Shipping: $2.99 (Free for orders between $39.00 and $48.99).

  • Express Shipping: $5.99 (Free for orders $49.00 and above).

Q5: Do you ship internationally? A: Currently, to ensure the safe and efficient transport of our storage products, we primarily ship to addresses within the United States.

Q6: What happens if my storage organizer arrives damaged or missing parts? A: We package our products with great care, but accidents can occasionally happen in transit. If your item arrives with bent frames, cracked acrylic/plastic, or missing assembly hardware, please take a clear photo of the issue and the packaging, and email us immediately at service@vornelumi.com. We will arrange a replacement or refund for you right away.

📦 Returns & Refunds

Q7: What is your return policy? A: We want you to shop with confidence. We offer a comprehensive 180-day return window, calculated from the date of delivery. Important: To be eligible for a return, the organization product must be unused, unassembled, and in its original packaging with all parts and accessories intact.

Q8: How do I start a return and who pays for the return shipping? A: To initiate a return, you must email us first at service@vornelumi.com. Our team will provide you with the correct designated return warehouse address (Please DO NOT send items back to our corporate registered address in Shenzhen, China).

  • Return Shipping Fees: If the return is caused by the consumer (e.g., wrong size ordered, changed mind, doesn't fit your space), the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee.

Q9: When will I receive my refund? A: Once we receive and inspect your returned item, we will notify you of the approval. If approved, you will be automatically refunded on your original payment method within 5-10 business days.

📞 Contact & Support

Q10: How can I contact customer service? A: If you have any other questions or need help measuring a product for your space, please feel free to reach out to our support team! You can find our official Contact Email, Phone number, and Business Hours in the Corporate Information Overview at the very top of this page.